webDEALER FAQ
Downtown Administration
Records Building –
500 Elm Street, Suite 3300, Dallas, TX 75202
Telephone: (214) 653-7811 • Fax: (214) 653-7888
Se Habla Español
- A tag has already been imported
- Can I come to the branch to complete my transaction instead of using webDEALER?
- Can you remove the late penalties from my transaction?
- How can I transfer a customer supplied plate?
- How do I determine the vehicle class?
- How do I determine the vehicle weight?
- How do I request a transaction be cancelled, ungrouped, retracted or returned?
- How do I sign up for webDEALER?
- How long does it take to have my transactions reviewed?
- I need to order more plates, who do I contact or how do I order them?
- I’m unable to submit a transaction in webDEALER
- Multiple records
- My customer’s name is too long and doesn’t fit into webDEALER or ePLATE.
- Not authorized to title or register this vehicle class (5721)
- Scanner requirements- Avoid getting your transactions returned for poor quality scans!