In most cases, transactions must be completed through the webDEALER system, as required by the Texas Department of Motor Vehicles (TxDMV). Over-the-counter processing is only available when a specific system error or message prevents the transaction from being completed through webDEALER.
We understand that system issues can be frustrating and appreciate your patience and understanding as we work to follow state requirements.
For additional information and resources, please visit TxDMV.gov.